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Using A.I. Avatar Kiosks to Streamline
Access to Justice in Maryland
The Challenge: Court Congestion and Information Bottlenecks Hinder Access to Justice.
The Maryland Judiciary (MJS) faced a significant challenge in managing the high volume of visitors to its courthouses, many of whom arrive confused and with questions. During court visitor rush times, the security guards were overloaded with court-related questions, leaving them distracted from their primary focus, court security. Due to these operational strains and the frustrations of citizens seeking justice, the judiciary needed a solution to efficiently provide information, reduce wait times, and improve the overall court experience without significantly increasing staffing costs.
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