Expanding Access to Justice at the 30th Judicial Circuit Court in Lansing, Michigan
- Nicholas Meachen
- 2 hours ago
- 2 min read
Technology has the power to make public spaces more accessible, intuitive, and welcoming; and this is what the Lansing Court has just achieved by deploying our A.I. agent-enhanced kiosk in its court’s lobby.  A.I.-powered self-service for government use is not something that will happen in the future, it’s happening right now, transforming how visitors interact with critical government institutions.
A New Standard for Courtroom Navigation
The 30th Judicial Circuit Court, located in downtown Lansing, Michigan, faced challenges with repetitive visitor inquiries, constituent navigation of the courthouse, and efficiently providing information on the day’s hearing schedule. For many, visiting the court can be daunting and stressful, especially for first-time visitors or those with urgent matters.
Our agent-enhanced kiosk is the solution, bridging that gap and offering a seamless, user-friendly interface that empowers every visitor while streamlining court operations for staff. With features like interactive wayfinding, up-to-date hearing schedules, and a comprehensive FAQ library, the kiosk ensures that constituents can find the information they need quickly and confidently.
How the ARS Kiosk Enhances the Visitor Experience
Wayfinding: Navigating a multi-courtroom facility can be confusing. The kiosk’s digital maps help visitors orient themselves and locate courtrooms, offices, and amenities with ease.
Today’s Hearings: Real-time access to the hearing schedules means less confusion and fewer missed appointments, supporting both legal professionals and the public.
FAQs: From court procedures to general inquiries, the kiosk’s FAQ section provides instant answers, reducing wait times at information desks.
A Broader Mission: Accessibility and Efficiency
This deployment reflects a shared ongoing commitment to making public services more accessible through innovative A.I. self-service solutions. ARS kiosks are already enhancing operations in government institutions across 12 states, but settings like the 30th Judicial Circuit Court underscore the real-world impact of our technology.
By automating routine information requests, the kiosk allows court staff to focus on more complex tasks, improving overall efficiency. For visitors, the result is a smoother, less stressful experience- whether they’re attending a hearing, seeking records, or supporting a loved one.
Looking Ahead
The Lansing installation exemplifies ARS’ broader vision to modernize public spaces and support communities with technology that is both smart and approachable. As we continue to expand our footprint, we remain dedicated to solutions that prioritize accessibility, reliability, and user empowerment.
We invite you to follow our journey as we help organizations nationwide reimagine service delivery, one kiosk, one community, and one visitor at a time.
For more about our mission and solutions, read our other blog posts or check out our case studies page!