For many people, navigating a civil court case doesn't come with an attorney by their side. A major study from the National Center for State Courts (NCSC) examined more than 925,000 civil cases across 10 urban counties and found that 76% involved at least one self-represented party, most often the defendant. More recent NCSC guidance continues to highlight the scale of the challenge. In high-volume areas such as housing, family law and debt collection, 80% to 90% of cases may

Did you know that every year, approximately 70 million cases are filed in state courts across the United States? Those cases translate into millions of people navigating courthouses to find the right courtroom, check in for hearings, complete forms, make payments, request records, and get answers to routine questions. Across roughly 3,200 courthouse locations nationwide, that creates an enormous demand for information and assistance. Yet adoption of courthouse self-service te

Courts are being asked to do more with less. Staff are managing heavy caseloads, growing public expectations, and administrative processes that were often designed decades ago. At the same time, citizens expect accessing court services to be as straightforward as interacting with almost any other organization. Three challenges in particular continue to create unnecessary friction for both court staff and the people they serve. 1. Forms Are Still Too Complicated Forms are esse