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Suburban Courts Expand Public Access in Chester County, PA
The Challenge
Chester County, Pennsylvania, Courts serve a growing and diverse population across suburban and rural communities. Many residents need help navigating court information, filing forms, and understanding procedures, but staff resources and counter availability are limited.
The Solution
ARS launched ARS Connect, a unified platform delivered through 15 kiosks across eight county and court locations.
Providing guided assistance for facility navigation, frequently asked questions, and support help, the ARS Connect platform integrates with existing systems and remote appearances for a seamless citizen experience.
ARS Connect expanded access while improving service efficiency for staff and the public.
Wayfinding Assistance - Provides instant access to courtroom locations and schedules
Directs visitors of the court to the right courtroom, department, or service area in English and Spanish, reducing late arrivals and staff strain.
Hearing Look-Up - Increases Hearing Schedule Visibility and Reduces Repetitive Questions
Litigants can easily access daily hearing schedules on accessible lobby kiosks, reducing repetitive questions for staff.
Frequently Asked Questions - Allows Users to get Answers to Common Inquiries
Users can ask common questions via voice or text and receive instant answers.
Guided E-Filing - Provides instant access to the appropriate digital forms
Guided workflows help users complete and submit court forms correctly in English and Spanish.
Key Results
12,400+ Interactions Since Launch
Since launch, the various touchpoints have completed over 12,000 interactions across the 15 unique locations.
Over 2,400 Payments Facilitated
At the Chester County Justice Center, the platform has assisted visitors in processing over 2,400 payments.
A Modern Self-Guided Experience
With four self-service kiosks, powered by ARS Connect, deployed across the courthouse, visitors can instantly access routine information in their native language.
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