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Expanding Public Access in Rural Communities in El Paso County, TX
The Challenge
El Paso County, Texas, serves a diverse population across urban and rural communities, military installations, and remote areas. Residents often faced long travel distances and multiple office visits to access routine county and court information.
The Solution
ARS deployed a countywide network of multilingual public access points powered by ARS Connect. Installed across courts, law libraries, military facilities, and public locations, the solution gives residents direct access to public information, digital services, and guided self-service workflows.
Reduce lines, confusion, and workload with in-building access solutions.
Wayfinding - Direct Visitors to Their Destination Quickly
Directs El Paso residents to the right courtroom, department, or service area—reducing confusion and minimizing repeat questions to court staff.
Multilingual Assistance - Ensures Equal Access to 550,000 Spanish Speakers.
Provides multilingual support so LEP residents can access services—helping reduce confusion and improve completion rates.
Payment Processing - Enable Fast, On-Site Transactions
Enable users to complete payments on-site or digitally—reducing lines at service counters and improving transaction flow.
Guided Form-Filing - Guide Users Through Forms Step-by-Step
Guides users through questionnaire-style workflows—ensuring information is complete and accurate before submission.
Key Results
Increased Access to Spanish Speakers
Since launch, 30% of total interactions have been in Spanish, increasing access to non-English speakers in El Paso.
Working Hours Saved Since Launch
With an average session time of 3 minutes, staff have saved 3,645 hours, allowing staff to focus tasks requiring human expertise.
Streamlined Routine Task Management
Since launch, the platform has helped users complete over 50,000+ routine tasks, increasing access and enhancing operations county-wide.
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