Removing Wait Times at the Kansas City Municipal Court
The Challenge
Kansas City Municipal Court faced growing service demands, limited counter capacity, and language barriers, making it difficult for residents to access court services.
Routine interactions such as locating a courtroom, paying fines, or completing forms led to long lines and delays for staff and citizens.
The Solution
ARS deployed the ARS Connect public access platform, introducing self-service kiosks at three locations in the courthouse.
This multilingual solution helps visitors quickly find information, complete transactions, and access services without waiting in line or requesting staff assistance.
ARS Connect expanded access while improving service efficiency for staff and the public.
Wayfinding - Provides instant access to courtroom locations and schedules
Directs visitors of the court to the right courtroom, department, or service area in English and Spanish, reducing late arrivals and staff strain.
Multilingual Assistance - Ensures Equal Access to a diverse community of 520,000 residents
Provides multilingual support in English and Spanish with both text and talk capabilities.
Payment Processing - Enables Fast, On-Site Transactions
Enables users to complete payments on-site or digitally—reducing lines at service counters and improving transaction flow.
Accessible E-Filing - Provides instant access to file and submit the appropriate forms
Guides users via talk and text to the appropriate digital form that they can then file and submit digitally, without manual processing.
Key Results
50% of Interactions Completed in Spanish
Since launch, 50% of total interactions have been completed in Spanish, increasing access to Kansas City's LEP community.
Streamlined Routine Task Management
With 12,000 completed interactions across navigation, FAQs, hearing look-up, and more, staff have been able to focus on work requiring human expertise.
A Modern Self-Guided Experience
With four self-service kiosks, powered by ARS Connect, deployed across the courthouse, visitors can instantly access routine information in their native language.