Courts Modernize the Filing Experience Across North Carolina
The Challenge
North Carolina courts were required to implement e-filing, but digital access alone didn't guarantee usability for self-represented litigants across the state's diverse jurisdictions.
Many residents lack consistent internet access, devices, or familiarity with online systems. Due to these barriers, critical services became harder, not easier, to navigate
The Solution
To bridge the gap, the courts deployed 17 ARS Connect-powered self-service kiosks that bring digital filing directly into the courthouses across North Carolina.
This platform transforms complex court processes into simple, guided experiences, allowing users to complete filings confidently, even without prior technical knowledge.
Built for public spaces, designed for high-traffic courthouse settings.
Guided Filing Support - Assists Users in the Filing Process
Visitors receive step-by-step directions ensuring litigants file the proper paper work appropriately.
Document Printing and Scanning - Securely shares and prints vital documents
Once filing is complete, users can easily scan or print documents for physical submission or paper records.
Integrated Workflows - with Legacy Systems such as Tyler Technology
Integrated workflows ensure that legacy systems are upheld and incorporated in the experience, making the transition seamless and frictionless.
Key Results
4,000 Interactions Since Launch
Since launch, over 4,000 court documents have been filed through the kiosks, reducing staff workload and speeding up filing times.
17 Touchpoints Across 14 Counties
With 17 kiosks deployed across 14 counties, access to justice has increased for 5.4 million North Carolinians, roughly 50% of the state's population.
Reduced Dependency on Staff
With a self-directed approach to e-filing, staff now have more time to focus on higher-priority work and tasks that require human expertise.