Fort Bliss Welcome Center Gets Game-Changing Hardtech Kiosks
- Nicholas Meachen
- Jul 30
- 2 min read
What does it take to build a kiosk that can handle continuous high-volume usage while serving 30,000 service members and their families 24/7? The answer lies in our advanced hard-tech self-service kiosk at Fort Bliss Welcome Center.

Our latest kiosk deployment brings essential El Paso County services directly to military families where they need them most. Service members can now retrieve county form information, pay county and court-related fees such as child support, and easily navigate the entire military installation via intelligent wayfinding in English and Spanish—all without leaving the base.
A recent ribbon-cutting event for the solution in Ft Bliss received excellent media coverage:
KFOK14: El Paso unveils A.I. Kiosk at Ft. Bliss to streamline soldiers’ court services (https://kfoxtv.com/news/local/el-paso-unveils-ai-kiosk-at-fort-bliss-to-streamline-soldiers-court-services)
KTSAM 9 News: El Paso County launches AI-powered kiosks to expand access to services (https://www.ktsm.com/news/el-paso-county-launches-ai-powered-kiosks-to-expand-access-to-services/amp/)
This announcement is the culmination of an extensive collaborative planning and development process to develop a hardtech solution.
Built Tough for 24/7 Operation in High Traffic Environments
The Fort Bliss kiosks incorporate cutting-edge technology to serve military families efficiently:
Forward-facing media bar to power conversational AI interactions, including noise-canceling microphones for voice input, a camera for video, and to improve the quality of user sessions.
Secure payment with PCI DSS compliance for processing juvenile probation fees, tax payments, and child support.
Live telepresence cameras connecting users with county staff in real-time.
Remote monitoring sensors for predictive maintenance.
A User Experience Centered on Problem-Solving in Spanish and English.
Public sector organizations around the country rely on custom systems from ARS to drive access to services and justice. Solutions like El Paso County’s kiosk system at Ft. Bliss are built to:
Engage the citizen with friendly avatars and support verbal and text interactions.
Understand the request, whether the user uses unusual syntax or any of the 25 languages our system instantly translates.
Address the request with an agentic approach – the system views the request or question as a task that must be completed to solve the user’s issue, whether that means answering a simple question, getting directions, or getting support in filling out an official form.
Since launching in July 2025, the Fort Bliss Welcome Center kiosk has served over 1000 users in English and Spanish within its first month alone!
Our commitment to hardtech excellence ensures these kiosks will reliably serve the Fort Bliss community for years to come, providing secure, accessible, and efficient access to essential county services whenever military families need them.
Learn more about our government kiosk solutions at www.advancedrobotsolutions.com
Comments