SANDI V2: Revolutionizing Court Access in Miami-Dade County

Imagine asking your smartphone about court procedures and getting instant answers in your preferred language—now imagine doing the same thing with Miami-Dade's 11^th Judicial Circuit court website.

A 94% Reduction in Staff Workload

Since its initial launch in July 2022, the SANDI chatbot has transformed how litigants and the public interact with Miami-Dade's court system. The chatbot has reduced requests for live-chat staff assistance from the Family Court's Self-Help Program by 95%, demonstrating remarkable efficiency gains and increased access for litigants in the community.

Beyond Basic Chatbots: Advanced A.I. Features

What sets SANDI apart from traditional chatbots is her sophisticated multilingual capabilities and human-centered design. The virtual assistant offers:

• 24/7 website navigation for instant access anytime

• Assistance with dozens of related queries and requests

• Text-to-speech and voice command technology for easy cross-communication.

Former Chief Judge Nushin G. Sayfie emphasized the technology's impact, stating: "This means our users don't have to go searching through drop-down menus to find what they're looking for — they can just ask SANDI. We will continue to be innovative in order to give better access to justice to the people of Miami-Dade County" (The Florida Bar, 2022).

Impressive Usage Statistics Tell the Story

The success metrics are compelling. Between July 23, 2022, and August 23, 2022, alone, SANDI's first month of operation, a total of 3,545 unique users interacted with the chatbot. Just a few months later, in January of 2023, a total of 4,961 unique users interacted with SANDI. This growing adoption reflects the system's effectiveness in meeting user needs. Now, in 2025, she’s answered well over 2 million queries and helped countless litigants.

Version 2: Enhanced Capabilities and Seamless Support

Version 2.0 of SANDI builds upon this foundation, offering enhanced functionality and an improved user experience. The A.I. agent can now better handle context flow, allowing users to carry on natural, multi-turn conversations without needing to repeat themselves. She offers greater depth of knowledge across court services, forms, and procedures. Most importantly, SANDI V2 is powered by a fine-tuned generative A.I. engine specifically trained on Miami-Dade court processes, ensuring more accurate, relevant, and context-aware answers. Together, these improvements make the system smarter, more intuitive, and better equipped to guide litigants and the public with confidence and ease.

Miami-Dade's implementation demonstrates the practical benefits outlined in court technology research: reduced staff workload, improved citizen satisfaction, and 24/7 accessibility to essential court services. The system's ability to handle multiple languages addresses the diverse needs of Miami-Dade's population, ensuring equitable access regardless of language barriers.

Experience SANDI V2 yourself by visiting the Miami-Dade 11th Judicial Circuit Court website and discover how A.I. is making court navigation more intuitive and accessible than ever before.