The Future of Public Safety: How Self-Service Technology is Transforming Police and Security Operations
- Nicholas Meachen
- 2 days ago
- 2 min read
As we prepare to showcase our innovative solutions at the Police & Security Tradeshow and Expo in Atlantic City next week, Advanced Robot Solutions recognizes a critical shift happening across law enforcement and sec
urity sectors nationwide.
Police information desks are increasingly operating with reduced staffing, while the demand for public services continues to grow. The solution isn't just about doing more with less—it's about reimagining how we deliver essential services in both public and private facilities.
Empowering Officers to Focus on What Matters Most
Today's police officers and private security personnel face an overwhelming array of responsibilities. Valuable time is often consumed by routine activities that could be automated, such as repetitive visitor questions and form-filing.
Self-service kiosks, powered by A.I., represent a paradigm shift, allowing law enforcement professionals to redirect their expertise toward high-priority public safety initiatives while ensuring citizens receive 24/7 assistance. Additionally, with these solutions, private sector organizations can consistently provide 24/7 service to visitors and guests even when information desk personnel and security officers are unavailable.
Key Benefits for Officers:
Reduced interruptions from repetitive inquiries through machine learning FAQs.
Faster processing time for forms such as accident reports and lost property.
More time for cases requiring human expertise through automated routine tasks.
Improved job satisfaction with meaningful work focus & reduced administrative burden
Comprehensive Solutions for Modern Challenges
Our kiosk ecosystem addresses the full spectrum of public safety and visitor needs:
Core Capabilities:
Payment Processing - Handle citations, fines, and fees.
Form Filing - Complete accident reports, firearms permits, and records requests with guided assistance.
Wayfinding - Navigate complex facilities.
2-1-1 Integration - Access non-emergency resources, including emergency housing and food banks.
Check-in Services - Streamlined visitor registration.
FAQ Support - Instant answers to common questions.
For hotels, corporate facilities, and other venues with private security, these robust “hardtech” solutions extend operational capabilities without expanding personnel costs. Visitors can access services during off-hours when security staff focus on other priorities.
SANDI: Your Digital Public Safety Assistant
Complementing our hardtech kiosks, our SANDI chatbot provides remote support that extends far beyond traditional office hours.
Citizens can access frequently asked questions, obtain resource information, and receive guidance on navigating various services from their mobile devices or computers. This digital assistant ensures help is always available, whether someone is in a police station lobby or accessing services from home at midnight.
A Strategic Investment in Public Safety Excellence
The transformation toward self-service solutions represents more than operational efficiency—it's a strategic investment in community trust and officer satisfaction.
As unmanned information desks become the new reality, forward-thinking departments are implementing these solutions to maintain service levels while optimizing resource allocation.
Discover our solutions at Booth #1225 at the Police & Security Expo, June 24-25. Can’t wait to learn more? Check out our latest blog posts below.
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