Multilingual Solutions Expand Access To Justice at the Stanislaus Superior Court
The Challenge
At the Superior Court of California, Stanislaus County, language barriers and complex processes made it difficult for many residents to access vital and routine resources and information. This was especially true for the limited English proficiency (LEP) community, who relied heavily on staff for answers to routine questions.
The Solution
ARS Connect's public access solution introduced a modern, user-friendly entry point to court services. Step-by-step guidance in English, Spanish, Mandarin, Punjabi, and Assyrian gave the LEP community instant access to forms, frequently asked questions, payment systems, and hearing information.
ARS Connect transformed the court experience from confusing and manual to an intuitive self-directed experience.
Wayfinding - Directs Visitors to Their Destination Quickly
Directs visitors of the court to the right courtroom, department, or service area in one of five languages, reducing confusion and staff strain.
Multilingual Assistance - Ensures Equal Access to a diverse community of 550,000 residents
Provides multilingual support so LEP residents can access services—languages include English, Spanish, Mandarin, Punjabi, and Assyrian.
Payment Processing - Enables Fast, On-Site Transactions
Enables users to complete payments on-site or digitally—reducing lines at service counters and improving transaction flow.
Accessible Digital Forms - Provides instant access to the right digital and paper forms
Guides users via talk and text to the appropriate digital form that they can download or print for future use.
Key Results
Increased Access to LEP Residents
Since launch, 50% of total interactions have been in a language other than English, increasing access to Stanislaus County's LEP community.
Streamlined Routine Task Management
With over 13,000 completed interactions across navigation, FAQs, and hearing look-up, staff have been able to focus on work requiring human-expertise.
A Modern Self-Guided Experience
With four self-service kiosks, powered by ARS Connect, deployed across the courthouse, visitors can instantly access routine information in their native language.