A.I.-Powered Wayfinding Kiosks are Transforming Public Buildings

How would you define “wayfinding”? The dictionary defines it as “the process or activity of ascertaining one’s position and planning while following a route.” At ARS, we define it as knowing where you are going, based on your current location.

Wayfinding kiosks offer an easy and interactive way to help people navigate complex buildings or campuses. Often, these directory kiosks provide visitors with maps, listings, and other search functions that help visitors find their destination.

A.I. wayfinding kiosks help citizens arrive at their destinations on time without any hassle!

The Hidden Cost of Getting Lost

Wayfinding isn’t just about giving directions—it’s about saving time and money. In courtrooms, city halls, and county buildings, staff spend countless hours guiding visitors. Each minute spent explaining directions is time pulled from higher-value work, and verbal instructions can be confusing or require repetition. Investing in clear, intuitive wayfinding reduces staff interruptions, improves visitor experience, and delivers measurable returns in efficiency and productivity.

Smart Technology Meets Real-Time Updates

In cities across the United States, Advanced Robot Solutions’ A.I.-powered, interactive kiosks provide wayfinding information in real-time while connected to other cloud programs like a case management system or internal meeting program. Think of how frustrating it would be to appear in a courtroom only to find out a hearing has been moved to another location. With wayfinding kiosks, visitors are much more likely to be in the right location at the right time.

Getting Smarter with Every Use

Wayfinding is more than a one-time interaction—it’s an ongoing learning process. An AI-powered interactive kiosk gets smarter with every use, refining its data to deliver increasingly accurate directions. By combining verbal and visual guidance, it not only helps visitors reach their destination but also teaches them the layout, so they navigate with greater confidence in the future.

The benefits of a wayfinding kiosk solution:

• Gives visitors more robust search choices, replacing time-consuming menus.

• A visual map guides visitors to their destination, rather than just providing a room number or a location name.

• Cuts back on staff hours manning an information desk.

• Can provide additional support such as FAQs, form-filing assistance, and more.

More Than Just Directions

Local government agencies benefit from wayfinding kiosks because they serve functions beyond wayfinding. From license renewals to form-filing and information retrieval, these functions provide additional context for users, further helping them reach their destination.

Want to learn more about what self-service kiosks can do for your agency? Read our other blogs!